Support

Something not working, or a question about FitWalk? We're happy to help.

Using FitWalk without an account

You don't need to sign up. Plan a walk, track it, count your steps and save it — all stored on your device. Signing in is optional and only adds cross-device sync and the friends leaderboard.

Deleting your account

If you created an account, you can delete it and all its data from inside the app: open the account panel (tap your avatar) → Delete account. This permanently removes your profile and saved walks from our servers. You can also email us to request deletion.

Permissions

• Health: FitWalk reads your step count and can save walks back as workouts. On Apple Watch it reads your heart rate during a walk. You can decline and still use the app.
• Location: used only during a walk to draw your route and measure distance. Background location keeps tracking with the screen off; it stops when the walk ends.
• Health data is never used for advertising, and is never sold or shared. See our privacy policy.

Common questions

• My walk didn't save / sync. Walks save on your device immediately; if you're signed in they upload to the cloud and retry automatically when you're back online.
• The map showed spikes / wrong distance. Update to the latest version — we've improved GPS filtering.
• Reporting a user on the leaderboard. Use the report/block control on any leaderboard row, or email us.

Still stuck? hello@fitwalk.co.uk